Refund policy
Return & Refund Policy
30-Day Return Window
You have 30 calendar days from the date you receive your item to request a return. After 30 days, we cannot offer a refund or exchange.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
• The product must be unused, unopened, and in its original sealed packaging (due to hygiene and sanitary reasons for wipes products).
• You must provide a receipt or proof of purchase (order confirmation email or order number).
• Items returned due to manufacturing defects, damage in transit, or quality issues are eligible for a full refund, including return shipping.
Items Not Eligible for Return
The following items are not eligible for return or refund:
• Opened or unsealed wet wipes, cleaning wipe packages, or personal hygiene items.
• Gift cards.
• Final sale or clearance items (clearly marked as “final sale” at the time of purchase).
• Items that have been used, altered, or damaged by the customer.
Free Returns
We offer free returns on all eligible items. No restocking fees will be deducted from your refund. Return shipping labels will be provided by us at no cost to you. To request a return and obtain a prepaid return shipping label, please contact us at info@dudewrpas.shop.
How to Initiate a Return
1. Contact our customer service team at info@dudewrpas.shop with your order number and the item(s) you wish to return.
2. You will receive a Return Merchandise Authorization (RMA) number and a prepaid return shipping label within 1-2 business days.
3. Pack the item securely in its original packaging, include your proof of purchase, and affix the return label.
4. Drop off the package at any authorized carrier drop-off location indicated on the label.
Return Address
Once you receive your prepaid return label, please ship your return to the address indicated on the label. Our designated returns processing location is:
wipesdiscount
2302 Corry Crest Cir
Katy, TX 77493
United States
Refund Processing Time
Once we receive and inspect your returned item, we will process your refund within 1-2 business days. Refunds will be issued to your original payment method (credit card, debit card, or PayPal account). Please note that depending on your financial institution, it may take an additional 7-10 business days for the refund to appear in your account.
Partial Refunds
Partial refunds may be granted in the following situations:
• Items returned with opened outer boxes but intact inner product seals.
• Items missing parts or original packaging components.
• Items returned after the 30-day window (at our discretion).
In such cases, we will notify you via email with the proposed refund amount before processing.
Exchanges
We do not currently offer direct exchanges. If you need a different quantity or type of wipes, please return your unopened original item for a full refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item (such as dried-out or damaged packaging upon arrival), please contact us within 7 days of delivery at info@dudewrpas.shop. Include your order number and clear photos of the damage or defect. We will arrange for a free return and a full refund, or a replacement.
Contact Us
For any return-related questions, please reach out to us at info@dudewrpas.shop or call +1(865)-343-1082.